Daily Dispatch

Get to the Point

Talk Like You Drive — With Care

By | Jul.25.16 | 1 Comment

Get to the Point

Nothing draws a smirk or an arched eyebrow in certain circles as quickly as mispronunciation of the brand name of an automobile. This faux pas is especially damning when entertaining clients in businesses related to the auto industry, but pitfalls are everywhere. Who knew that client’s passion was Formula One? As frequently noted in Get to the Point, as the well-spoken, literate attorney you are, you need to pronounce words correctly, even when those around you do not.Read The Rest

The Friday Five

Five Ways to Improve Your Clients’ Experience Today

By | Jul.22.16 | 0 Comments


Sometimes it’s the small things that make the biggest difference in life — and in business. From a customer service perspective, the little things can build loyalty more effectively than any advertising or marketing campaign.

You may think the kind of customer service touch points common in retail or other service businesses don’t apply to the legal industry, but think again. Nobody who needs a lawyer’s services is probably very excited about it. You can score big points by making their experience with you and your firm simple, easy and even pleasant.Read The Rest


Understand Your Goal and Work Backward

By | Jul.21.16 | 1 Comment

Get It Done by Daniel Gold

One of my all-time favorite quotes is from Benjamin Franklin: “By failing to prepare, you are preparing to fail.” I mention this quote every time I speak, no matter the topic. Why? Because it applies to everything we do in life.

With every task, project or matter you are working on, there is always a goal. If there wasn’t a goal, why would you be doing it?Read The Rest

Clio Product Spotlight

Clio’s Payment Solutions Save Lawyers Money

By | Jul.21.16 | 0 Comments

Clio Payments

Clio’s built in credit card processing, Clio Payments, makes it easy for law firms to get paid. No other integrated payment system is easier to implement.

Better still, Clio Payments is cheaper than any other payment solutions offered to law firms. When a law firm chooses Clio as their practice management software, they receive industry leading payment features includingRead The Rest

Between Generations

Communicating with Baby Boomers: Best Practices

By | Jul.20.16 | 0 Comments

Millen 1

Recently I offered suggestions — aimed at Gen Xers and Baby Boomers — for improving communication with millennials. Here is the promised corollary version: Guidelines to help millennials communicate with Gen Xers and Baby Boomers.

It’s not about you. One of the most important things you can do when communicating — whatever the medium — is to consider the preferred communication style of your audience. Adjust your format, style and tone to best fit the situation. The preferences of your recipient trump yours.Read The Rest

Skill Building

Keep Growing: What Got You Here, Won’t Get You There

By | Jul.19.16 | 1 Comment

It’s always interesting to me how many lawyers still think a successful law practice centers on knowing lots of legal principles. The reality is, that couldn’t be further from the truth.

It’s true that you know how to read analytically, how to quickly assess, review and assimilate case law and statutes. You have a good appreciation of the sheer depth and complexity of legal analysis. These things are necessary but insufficient.Read The Rest