Managing a Law Firm

Learn how to quickly generate a redline comparison using Microsoft Word's built-in Compare tool to catch untracked changes from clients or opposing counsel.

Partners who prepare themselves psychologically are not just reacting during deal negotiations, they are shaping them. Frederick Shelton and Ayven Dodd have six strategies for negotiating the best possible legal MSO agreement for your firm.

Process Improvement Tips | Essential steps to ensure your annual legal fee increases are thoughtful, fair and easy to implement.

Stop losing prospective clients at the finish line. Here are four tips for perfecting your intake process and making the most of every inbound call.

Jay Harrington | By breaking your annual BD goals into actionable, bite-sized tasks, you can stay focused, build momentum, and have those small “wins” that keep you motivated.

Legal expertise gets you in the room, but exceptional client service keeps you there. Learn why prioritizing the client experience is the single most controllable asset for managing client-lawyer relationships and growing a law practice.

In French, esprit de corps means “spirit of the group.” It refers to the camaraderie that inspires each individual to work toward the group's shared success. Esprit de corps is the heart of a healthy law firm — it represents the passion, support ...

MSOs can predict a law firm's anticipated revenue (and potential value) with a level of precision most firms can't match. Brooke Lively explains the shift toward data-driven firm valuation and why it deserves every law firm owner's attention.

We like to believe that if we do everything well, our clients will always love us. It's just not true. Here are 10 steps to soothe an angry client.

Sally Schmidt | When you do something repetitively, it’s easy to go on autopilot. Establishing client service protocols helps ensure you’re paying proper attention to every client.