Daily Dispatch

Email, Text, Voice and Video

Using Encryption for Secure Client Communication


Secure client communication is a major concern for lawyers. Encryption is your best option for protecting confidential and sensitive information you exchange by email, text, voice and video calls with your clients.

ABA Formal Opinion 11-459, Duty to Protect the Confidentiality of Email Communication with One’s Clients, states: “A lawyer sending or receiving substantive communications with a client via email or other electronic means ordinarily must warn the client about the risk of sending or receiving electronic communications using a computer or other device, or email account, where there is a significant risk that a third party may gain access.”

What are your options?Read The Rest

Client Relations

Use Billing Best Practices to Strengthen Client Relationships

Today’s large corporate legal and insurance claims departments are learning from their peers in purchasing and HR how to leverage technology. And they are training a new category of professionals to better manage the business of law. These legal operations professionals are under intense pressure to drive efficiencies and keep costs down. Billing is one area that’s ripe for improvement. Read The Rest

Business Development

How Charity Can Play a Role in Your Marketing Plan


Good marketers are good networkers. They meet lots of people in all kinds of settings and turn those people into clients. Chances are, you can be more focused about how your charity time and money integrate with your marketing efforts.Read The Rest

Young Associates

The Stoic Associate: How to Deal with Feedback and Worry Less


For many young associates, their first “real” job is at a law firm. If you fall into this group, it’s likely that you’re receiving honest — sometimes glowing, sometimes harsh — feedback about your work for the first time. On the other hand, you may be receiving no feedback at all. It’s up to you to discern the meaning of the direct, passive or complete lack of feedback that you receive. This means you need to understand the personality, quirks and traits of the person delivering it (or not delivering it, as the case may be).Read The Rest

Introducing Analog Attorney

Trending: Ditching Apps for Analog


Though it may seem like a trend among artists and hipsters, it’s not. The resurgence of old-school tools in the professional workspace is growing. People are choosing a pen, choosing a paper notebook, choosing to write a letter — not because they are faster or more efficient, but because they aren’t. Do you BuJo? Are you a pen freak? Is the Cornell method your secret weapon? Let us know.Read The Rest

Billing Tips

Client Won’t Pay: What Are You Going to Do About It?

You may recall this LexisNexis report: “Law Firm Billing Survey: Collections Conversations Leave Lawyers Uncomfortable.” Duh. In what industry is a “collections conversation” a comfortable thing?

The report is three years old, but just as relevant as when the data was spanking new. I could dive into the statistics the survey uncovers, but let’s cut to the chase: Clients are getting better at delaying payment or simply not paying your bill. The question is, what are you going to do about it?Read The Rest

play to win

Understanding the Client’s Decision

I’ve always liked the saying “If the only tool you have is a hammer, you tend to see every problem as a nail.” I think lawyers often make this mistake when approaching business development opportunities. Facing with pitches or presentations to clients, they typically come at it from one direction — why the prospect should select them or their firm instead of another alternative. Their “tools” are credentials and experience.

In reality, that approach may not be effective or even appropriate, depending on where the client is in the decision-making process. Without knowing the prospect’s situation, you will not be able to make a compelling case for getting hired.Read The Rest