Friday Fit Five
Fitness, according to Merriam-Webster, is “the quality or state of being fit.” So what, then, is “fit”? Therein lies the key to true fitness. As Merriam-Webster explains, “fit” means “sound physically and mentally.” Here are five ways to build true fitness — both physical and mental — into your busy day.
1. Sleep is the foundation of fitness. According to Russell Foster, a circadian neuroscientist at Oxford University, the quantity of your time asleep affects the quality of your time awake. Over a third of our life should be spent sleeping. This can feel like a waste of time, but it’s not! Sleep-deprived people cannot function at their highest ability. Sleep deprivation decreases your ability to remember and process information … READ THE REST
Give Your Client a Hand
“I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” Might sound familiar, but it’s only half right.
Your clients expect you to do your job correctly — you’ll hear about it if you don’t. Provided your legal work meets their expectations, it’s the overall experience you provide that they’ll remember more. That’s what will bring them back, and move them to send their friends to you.
Your client’s experience improves when you hit three targets: demonstrate your competence, show respect for your client, and remove as much uncertainty as possible from the process so they feel less anxious (remember, anxious people are cranky people).
Here’s the trick, though: You can’t just tell your client that you’re competent, respectful and predictable — you have to show it. To start, focus on three aspects of the client experience: how clients get to your office, the time they spend there and what happens when they leave. … READ THE REST
Attorney at Work Classic
Young lawyer or slightly more “mature,” every lawyer can use a few pointers on avoiding the awkwardness of business travel. Former columnist William Melater offers help in this classic “how to” from the Attorney at Work Archives.
Initially, it was just awkward. This stranger’s butt was inches from my face. Undulating. Back and forth. I could hear the loose change in his front pocket clanking against itself. He was a large man, but not large enough to block my view of his hands as he dug furiously through an old Eddie Bauer backpack. He took another step back. His rear pockets inches from my face, my discomfort turned to curiosity. What treasure was hidden in the base of his ratty knapsack? With a final thrust … READ THE REST
An important client texts you for advice on a critical decision, apologizing that circumstances don’t permit a better means of communication. You can’t see or hear each other, and time is of the essence. The decision can’t be deferred. A poor choice may condemn the client to a string of negative consequences.
Can you give good counsel solely through short bursts of written words? Remember, hand signals and knowing nods are of no avail. How much does that crimp your style? What do you ask? What do you say?
What if you had to write a script in advance to handle the Q&A for such a scenario, to be executed by a bot? Could you possibly anticipate the issues to explore and the points to make, even if you knew exactly what kind of choice the client would be facing? .. READ THE REST
Let’s run down some common misconceptions about social media, and rotate the conversation.
Misconception 1: “Oh No, My Privacy!”
Revision: Connect Widely
Now, in case you hadn’t heard, this is social media. If you’re using it to market your business, you’ll want as many people to see what you’re doing as you can corral. I understand if you want to have private accounts, where you don’t post work-related items, or where you can finally say what you really mean. But, if your intention is to generate clients and referrals of clients, and you want to leverage private accounts, you’re better off not having any social media profile at all, since you’d then be unwilling to publicize it. I mean, what do you have to hide? Posts about a recent Supreme Court decision, and its impact on your clients and potential clients? Dear me! If you’re worried about personal or limited-release messages, avoid the included inbox and use email instead, like any normal person would. Connections have intrinsic value. Connections expand your reach. Acquire as many of them as you can, by going public. … READ THE REST
The Friday Five
Sometimes women let circumstances and self-imposed obligations get between themselves and their big dreams, says Nancy O’Reilly, editor of the new book, “Leading Women: 20 Influential Women Share Their Secrets to Leadership, Business, and Life.” She believes the key to getting all that stuff out of the way is reconnecting with your personal passion. (And that goes for men, too, actually.) But how?
Maybe long ago (high school?), you really did know what you were put here on earth to do — before your mind was muddled by adult responsibilities and cultural “norms.” But now? Probably not so much. So today we’re sharing five things O’Reilly — a clinical psychologist and motivational speaker — suggests you do to reconnect with that fundamental fire in your belly, and kick your power up a notch. … READ THE REST