I still remember my first day in torts class. Old man river, my respectable professor, called on me to analyze an opinion from some archaic case. “Ms. (unfortunately easy-to-pronounce maiden name), is this paragraph law or dicta?”
My response went something like: “Uuuuuhhhhh … that paragraph is … ummmmmmm … dicta? No wait, law. Errrr … maybe.” Meanwhile, in my head I’m screaming, “WTF, dude? This wasn’t in the assigned material!” … READ THE REST
Sending an email is fast, and you can transmit at any hour, but that may be where the effectiveness and efficiency ends. Remember the bad old days of telephone tag? You would waste time swapping phone messages until you could finally have a discussion with meaningful, real-time give and take. Wait — what? Meaningful, real-time conversation to quickly iron out issues once you connect? That sounds pretty good. But combining telephone and email for a 1-2 punch may be the most effective communication choice yet. … READ THE REST
The Friday Five
As if you need any help adding things to your to-do list, right? You are justifiably more interested in removing things — or at least checking them off. But hang on, and I hope you’ll see the sense of it.
If you’re like me, nearly every item on your list is there to meet someone else’s needs, solve someone else’s problem, make someone else happy. Today, let’s put other people’s needs on hold — for just a moment — and add a few things to meet our own. … READ THE FIVE
I’ve been waiting a long time to write this post — almost four years! Ever since Apple introduced the iPad in 2010, I believed it would make the perfect platform for a practice management tool. Attendees at iPad seminars also asked about it: “What practice management tools are available for the iPad?” For a while there, I didn’t have a good answer for them.
The major cloud practice management companies eventually rolled out iPhone apps, Android apps, and web apps for their services. While these tools are undeniably useful, I’ve always thought that a mobile practice management tool should offer that full-featured dashboard, so you can see your entire practice at a glance — just like on your laptop or desktop computer. With the recent rollout of Rocket Matter for iPad, mobile lawyers finally have that option. … READ THE REST
Working together in a law office isn’t always rainbows and puppies. There can be some serious dustups, and we all know what that means — somebody’s work isn’t getting done. We asked a couple of experts from the Association of Legal Administrators to give us their best tips for handling and resolving differences of opinion between people in the office — lawyers or staff. Today Denise Abston and Cindy Schuler tell us what they do when it’s time to step in. … READ THE REST
One of a Kind
Research suggests that life experiences, not material things, are the key to happiness. Nonetheless, by and large people still choose to spend more of their money on material items because they believe they’re of greater value. After all, it’s pretty easy to peg a value to a new flat-screen TV that costs $4,000. But it’s hard to estimate the value of a great memory born of an amazing experience.
The same principle applies in marketing. Provide a service to a client and you’ll earn a fee. But provide a positive, memorable experience and you’ll earn not just a fee, but a loyal ally and enthusiastic advocate for your firm. Clients will come back for more — and bring others with them. … READ THE REST